Free shipping for orders $200 and up, $15 flat fee shipping rate for orders under under $200 (Lower 48 States only)

FAQs

Store Questions

 

 

 

Q. Can I special order a product?
A. Yes! Any (new gear) brand that we carry, we would be happy to order products that we might not have in stock. There is a lot we can get, but we don't have the space to store it all. So give us a call and we'll get you hooked up with a great deal!
Q. Do you collect sales tax?
A. Currently we only collect sales tax for Pennsylvania. We're a small family business and do not meet the threshold set for collecting sales tax on a national level.
If you are not a PA resident and buy from our website, it is your responsibility to check your states sales and use tax laws to report and pay any taxes that might be owed.
Q. Do you have price matching?
A. Yes! Send us a competitor link of any new item that we sell and we'll give you a quote.

Q. I see an item in your store that I want, can I make an offer?
A. Yes, give us a call at 717-823-6945 or message us through the contact form below and we'll do our best to get you a better deal!
Q. Do you sell gift cards?
A.Yes. A gift card can be purchased at this link.
Q. What is the difference between the In-store Inventory menu and the Online Store Menu?
A. Our In-store inventory menu is the items that are immediately available at our Mount Joy shop. You can shop these products in person and try before you buy during our business hours.
These products will also be listed in our online store.

 Visit our online store for our expanded inventory. They will ship directly to you or arrangements can be made to pick them up at our Mount Joy shop.
What is a Seller Refurbished guitar?
A. Our seller refurbished guitars are the instruments that did not make the A-list with a manufacturer. They might have needed a repair, or maybe they were a customer return, but in many cases, they only have cosmetic blemishes.

Q. Does a seller refurbished guitar have a warranty?
A. A seller refurbished guitar no longer has a manufacturer warranty as it has been sold to a wholesale guitar company who inspects and makes any necessary repairs, professionally sets up and then resells to shops like Guitars On Main.

All seller refurbished guitars are re-inspected by Guitars On Main and checked for any issues. We'll make every effort to ensure your guitar plays well and is stage ready. If your guitar has a mechanical failure within 90 days of ship date, you can return it to us, and we will repair it for free. Guitars that were misused, neglected, or damaged by the customer will not be eligible for free repairs.
Shipping
 Commonly asked questions regarding shipping and returns. Please see our policy pages for more detailed information.

Q. How long will it take for my order to ship?
A. In many cases, your order will ship out the next business day, but please allow up to 2 days for processing. If for some reason there is a delay in processing we will contact you.

Q. Will my package be insured?
A. Yes. All shipments are insured at no extra cost for your protection.

Q. My item arrived broken, or does not operate, how do I return it? 
A. Visit our Returns & Refunds page for instructions and a link to our Returns Portal so that we can provide you with a free return shipping label.

Q. I decided I don't like the product, and It's not for me, can I return it?
A. Yes, you have 30 days from the ship date to return it, but you will be responsible for all shipping charges.

Q. How do I know when my package will arrive?
A. We will email you a tracking number after your shipping label is created. 

Q. What if I don't receive my order?
A. Email us at info@guitarsonmain.com or call 717-823-6945, and we will assist you in tracking down your order.
Q. Do you ship outside of the USA? 
A. We do not ship outside of the USA. Our free shipping and $15 flat fee shipping is for the lower 48 states only. Please contact us for a quote if you need a shipment to Alaska or Hawaii. 
Have a question we did not answer? Please use the contact form below and let us know how we can assist you.
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