Free shipping on orders over $150 in the lower 48 states

Free shipping on orders over $150 in the lower 48 states

Returns and Refunds

We're sorry that you need to return your item. 
Please review our return policies before starting any returns.
You can begin the return process by emailing info@guitarsonmain.com with your order number and reason for the return.
"No Hassle" Return Policy:

We want you to be satisfied with your purchase. If for any reason you are not happy, you may return your purchase for a refund of the purchase price or store credit.

New items can be returned up to 30 days from the ship date. 
Used Items can be returned up to 10 days from the ship date. 

If your item was defective, arrived broken or is malfunctioning, we will provide a return shipping label at no cost to you.

In cases of buyers remorse, you will be responsible for return shipping fees. You will also have our outbound shipping fees deducted from your refund if your item was eligible for free shipping.

Non-returnable items: 
Gift cards 
Downloadable software products

There are certain situations where only partial refunds are granted (if applicable) 
Gear with obvious signs of use (pick marks, scratches, dings, dirt, etc.) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable) 
If you haven't received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you've done all of this and you still have not received your refund yet, please contact us at info@guitarsonmain.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@guitarsonmain.com and send your item to: Guitars On Main LLC, 84 E Main Street , Mount Joy PA 17552, United States.

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns Shipping Address 
Guitars On Main LLC 
84 E Main Street 
Mount Joy PA 17552. 
Phone 717.823.6945