Chat & Messaging Legal Notice

Chat & Messaging Legal Notice

Updated: January, 2026

Purpose of the Chat & Messaging Features
Our website may offer one or more chat and messaging tools, including:

  • An AI-powered virtual assistant; and/or
  • Live chat supported by our staff (for example, through Shopify Inbox or similar services).

These tools are provided for convenience and general assistance, such as helping visitors find information about lessons, repairs, products, and store services.

Recording and Data Use
By using any chat or messaging feature on this site, you agree that your conversations may be recorded and stored for quality assurance, support, and security purposes. Chat data may be processed by trusted third-party vendors who operate these technologies on our behalf. We use these records only to improve customer service, monitor performance, and address issues. We do not sell chat conversation data to advertisers.

AI-Generated Responses
When the AI assistant is active, it may use artificial intelligence to provide quick answers and guidance. While we aim to offer helpful and accurate information, AI-generated responses may sometimes be incomplete, outdated, or incorrect. The AI system is continuously being trained and refined over time.

For important matters—such as lesson scheduling, product pricing, repair availability, or policy details—please verify information directly with our staff before making decisions or purchases.

Human Assistance and Switching from AI
If you prefer not to interact with the AI assistant, or if you would like to speak with a human, you can:

  • Request a human in the chat (when live support is available); or
  • Contact us directly using the options below.

You may contact us at:

Our team is happy to assist you in person, by phone, or by email.

Privacy and Security
For your protection, please do not share sensitive personal information (such as credit card numbers, Social Security numbers, bank account details, or medical information) in any chat or messaging feature.

Any personal data collected through our chat and messaging tools is handled in accordance with our Privacy Policy and Terms of Service. Please review those documents for more information about how we collect, use, and protect your data.

Use by Minors
Our chat and messaging features are intended for use by individuals who are at least the age of majority in their state or province of residence, or by minors using these features with the consent and supervision of a parent or legal guardian.

If you are a parent or legal guardian and believe your child has used our chat or messaging tools and provided personal information without your consent, please contact us at info@guitarsonmain.com or call 717-823-6945. We will review the situation and, if appropriate, update or delete that information.

Accessibility (ADA / WCAG)
We strive to make our website and all chat and messaging features accessible to all visitors, including those using assistive technologies. If you experience any difficulties using the chat, AI assistant, or live messaging features—or if you encounter any accessibility barriers—please contact:

Accessibility Support

We will do our best to assist you and to improve accessibility over time.

Questions? Get in touch today

If you have any questions about the group ukulele course or need help finding a ukulele contact us today.