Chatbot Legal & Privacy Notice

Chatbot Legal & Privacy Notice

Updated: October, 2025

Purpose of the Chat Feature

Our website includes an AI-powered virtual assistant designed to help visitors find information about lessons, repairs, products, and store services. This chat feature is provided for convenience and general assistance.

Recording and Data Use

By using this chat, you agree that conversations are recorded for quality assurance and support. Chat data may be processed by trusted third-party vendors who operate the technology on our behalf. These records are used only to improve customer service and are never sold to advertisers.

AI-Generated Responses

Our virtual assistant uses artificial intelligence to provide quick answers and guidance. While we aim to offer helpful and accurate information, AI chat responses may sometimes be incomplete, outdated, or incorrect. The chatbot is in ongoing training and continues to improve over time. Please verify important details — such as lesson scheduling, product pricing, or repair availability — directly with our staff before making decisions.

Human Assistance

If you prefer not to use the chat or need verified answers, you may contact us directly:
Email: info@guitarsonmain.com

Phone: 717-823-6945
Our team is happy to assist you in person, by phone, or by email.

Privacy and Security

Do not share sensitive personal information such as credit card numbers, Social Security numbers, or medical details in chat. All personal data collected through the chatbot is handled according to our Privacy Policy and Terms of Service
.

Accessibility (ADA / WCAG)

We strive to make our website and chatbot accessible to all visitors, including those using assistive technologies. If you experience difficulty using the chatbot or encounter any accessibility barriers, please contact:
Accessibility Support
Email: info@guitarsonmain.com

Phone: 717-823-6945